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Making order
How can I make an order?
You will find all the available brands in the left menu on every page of our site. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. On the product page choose the quantity of cartons you want to buy among those you are offered (3, 6, 9, 12 or 15 cartons) and click ""Add to Basket"". Keep in mind that the minimum order is 3 cartons of one kind. The maximum order is 15 cartons of any brand. Chosen product will be automatically added to your shopping cart. If you want to buy more than one brand just click ""Back to Shop"", select another brand from the catalog column and repeat the process. When you are done click ""Checkout"" and you will be redirected to the Checkout page where you can edit and confirm the shopping cart content, billing or delivery address and click continue. After that you are redirected to Secure Order Form where you can check cart content, billing address and fill the credit card information in (credit card type
and number, expiration date, CVC2/CVV2 and your bank name). Then click Submit Order. After your credit card information is checked you will receive an automatic order confirmation to your e-mail.
Why haven't I received the e-mail which you sent me?
There are some reasons why you might not be getting e-mails from us, e.g. it is in your Spam folder or you blocked our e-mail address.
Please check your Spam folder and add our e-mail address support@cigarettesbuyer.com to your address book.
What payment methods are acceptable?
You can pay by Visa (credit or debit card).
Is there a minimum order?
Yes, you may order minimum 3 cartons of any brand you prefer. For example, if you prefer Winston Classic and Winston Blue, you can order minimum 3 cartons of each of them.
Is there a maximum order?
Yes. There is a maximum order in our shop. The total quantity of cigarettes should be not more than 15 cartons per one order. The quantity of cigarettes that can be purchased at our site is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
How can I find out my order status?
After you've placed your order at CigarettesBuyer.com you will be automatically
notified by E-mail when we approve and ship your order. Please, notice that
we do not ship orders within 24 hours to give you a possibility to change or
update your postal address and / or the order items. In such cases you must
immediately send us an e-mail with your changes. Please enclose your order
number when writing about changes in your order.
How to get a discount?
After a period of building and testing our software, we have good news for our loyal customers.
Now you have a 5% discount for your second order on our already competitive prices.
We go even further than that and give our loyal customers a 7% discount on your third order!
You will have 7% discount for all your further orders!
About our products
Are the cigarettes sold at CigarettesBuyer.com first choice?
The cigarettes sold at CigarettesBuyer.com are of the
highest quality available on the market. We sell brands made in Europe.
Do you sell other brands of cigarettes?
Not currently. The only brands we sell are shown on the Home page.
Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes.
Philip Morris does not provide any other information on this matter. According to smokers (and suggestions),
the "white filters" may be slightly stronger. There is only one way to find out. Try them!
Will you be offering other brands in the future?
Yes. The number and type of available brands may change in time.
Delivery
How much does the shipping cost?
Shipping costs $9.70 per one carton.
Are there countries to which you do not deliver?
Yes. The cigarettes sold at CigarettesBuyer.com can be purchased only
from the countries shown in the country list at the order form.
Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
If I make an order Saturday, when my order will be sent and how do you ship parcels?
Usually, your order is processed in 24 hours. Orders received on Saturdays
are sent on the first working day following reception (Sundays and public
holidays).
We work with the Registered Priority Airmail only. On the territory of the USA all parcels are delivered by United States Postal Service (USPS).
How can I get the parcel if there is no one at home when the post man comes?
If there is no one at home or there are any other reasons why the parcel cannot be delivered, you will get a notice that will require collecting your package from the post office within 5 days. In case when the order is not collected within 5 days the parcel will be send back to us.
Is it legal to resell cigarettes ordered from CigarettesBuyer.com ?
No. This is against the law in any country of the world.
How many cartons is legal to order online?
The quantity of cigarettes that can be purchased at our store is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities. But keep in mind that minimum order is 3 cartons and the maximum order is 15 cartons.
Customs
Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some
countries may occasionally apply the international postal regulations and
standards. In the USA, parcels containing 200 cigarettes are exempted from
taxes.
Guarantee
Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
You will get a refund for the order in case if the parcel is returned to us minus shipping fees. CigarettesBuyer.com is not responsible for the parcels seized on the territory of your country.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
Non-disclosure
Does CigarettesBuyer.com use personal data of
customers (mailing address, e-mail address, etc.) for
advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information
provided us as a result of your online purchase, such as your name,
E-mail address, phone number(s) and point of delivery or forwarding address
are only used for shipping.
Does CigarettesBuyer.com store information on who bought cigarettes online on files?
No, we don't store this information.
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I was so glad to find this cigarettes store. Low prices, good quality.
Ann, USA
I smoke non-filtered cigarettes only, and it is hard to find really good cigarettes. I have found them here.
Anni, USA
You have the best prices for cigarettes I’ve ever seen. I’ll tell all my friends about how great to deal with you.
Paul, USA
Taxes are so high here in the USA. They make impossible to buy cigarettes. Thanks God I’ve found this store. I wish you luck in your business.
Patrik, USA
I’ve never thought that it would be possible to pay less money for cigarettes. Why didn’t I find you earlier?!
Mathew, USA
When I first ordered I was worried that my cigarettes can be confiscated or taxed. But when I finally got my order I became 100% confident in this business. Thank you, I'll buy more from you!
Sandra, USA
My husband and I smoke a lot and we need at least two boxes per day. But it’s too expensive to buy cigs here. Thanx for saving our money!!!!!!!!
Terry, USA
I’ve placed an order on 01/20 and received it today, 02/11. Three weeks for such low price is a good term. I’m really satisfied
Elizabeth, USA
The best thing about this company is that they are honest and responsible. This company knows how to run business and treat customers.
Peter, USA
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